This Refund Policy is published by Samywise LTD, the legal entity that operates TempMail.so, and applies to TempMail.so Premium subscriptions purchased through the TempMail.so website.
TempMail.so offers a 14-day refund window for website purchases. You may request a full refund within 14 calendar days of the transaction date, including an initial subscription purchase or a renewal charge.
To use this refund window, submit your request through Paddle Buyer Support within those 14 days. Requests made within the window are eligible for a full refund to the original payment method. A refund may be denied where there is evidence of fraud, refund abuse, or other manipulative behavior. Your access to the refunded Premium subscription will end when the refund is processed.
After 14 calendar days, completed transactions are non-refundable unless applicable law gives you additional rights or Paddle grants a refund under its policy.
Samywise LTD is the supplier and operator of TempMail.so. Paddle is the Merchant of Record and authorized reseller for website purchases. Paddle is responsible for the purchase transaction, payment processing, applicable taxes, billing, and eligible refunds. Samywise LTD is responsible for providing and supporting the TempMail.so Service.
Refunds and statutory withdrawal rights are governed by the current Paddle Refund Policy and Paddle Buyer Terms. Those policies preserve any mandatory consumer rights that apply in your country.
Our 14-day refund window supplements any rights provided by Paddle or mandatory consumer law. If another applicable policy or law provides stronger rights, the stronger rights apply.
To ask about eligibility or request a refund for a Paddle purchase, visit Paddle Buyer Support. Please have the email address used at checkout and your transaction or receipt details available.
You may also contact [email protected] for help with a product issue. Paddle processes refunds for transactions it sold in accordance with this Policy, the Paddle Buyer Terms, and applicable law.
If a refund is issued, Premium access associated with that purchase may end immediately. We may adjust or remove the related subscription entitlement after Paddle confirms the refund.
Canceling a subscription prevents future renewal charges but does not automatically refund a completed payment. You can cancel through the subscription-management link in your TempMail.so account or the Paddle buyer portal linked in your purchase confirmation email. Cancellation normally takes effect at the end of the current paid billing period.
Please contact Paddle Buyer Support before initiating a chargeback or payment dispute so the issue can be reviewed promptly. This does not limit any lawful right to dispute a charge.
Purchases made through an app store or another marketplace are governed by that marketplace's refund policy and must be requested through that marketplace.
Operating entity: Samywise LTD
Trading name / service: TempMail.so
Product support: [email protected]
Paddle payment and refund support: https://paddle.net/